STAYA

Terms of Use

Last updated: 14 August 2026

1. What the service is

STAYA is a software service that enables hotels to communicate with their guests over WhatsApp and web chat. Incoming messages are answered by AI; requests are classified and routed to the relevant department of the hotel.

2. Who may use it

The service is offered to accommodation businesses. The person opening an account must be authorised to act on behalf of that business.

3. The hotel's obligations

To collect guests' contact details lawfully, and to inform the guest that they will be contacted over WhatsApp
To ensure the accuracy of the hotel information entered into the system (hours, prices, services)
To keep staff accounts secure
To supervise the AI's responses and correct any incorrect information

The AI produces answers from the information the hotel enters into the system. If that information is wrong, the answer will be wrong too. The hotel is responsible for keeping price, availability and opening-hour information up to date.

4. STAYA's obligations

To provide the service with reasonable care and to make efforts to keep it available
To process guest data solely in order to provide the service
To perform daily backups
To remediate known security vulnerabilities within a reasonable period

5. Prohibited use

Sending bulk marketing messages without consent
Advertising content the guest did not ask for
Sending messages under a misleading identity
Any use contrary to the WhatsApp Business Policy

Breach of these rules may lead to suspension of the account and to Meta restricting the phone number.

6. Fees

The service is charged as a monthly subscription on a per-room basis. WhatsApp message fees are subject to Meta's own tariff and may be passed on separately. Price changes are notified at least 30 days in advance.

7. Service availability

The service depends on the infrastructure of WhatsApp (Meta) and of AI providers. STAYA cannot be held liable for disruptions caused by outages in those services. Planned maintenance is announced in advance.

8. Termination

Either party may terminate the agreement with 30 days' prior written notice. On termination, the hotel's data is deleted or exported within 30 days upon request.

9. Limitation of liability

STAYA's total liability is limited to the service fees paid by the hotel concerned over the preceding 3 months. No liability is accepted for indirect damages.

10. Governing law

These terms are governed by the laws of the Republic of Türkiye. The courts and enforcement offices of Ankara have jurisdiction over any dispute.